Sunday 3 April 2011

I wasn't Expecting That!

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The last couple of weeks have been busy. I've been working with CEOs, Department Heads and teams in Hong Kong and Singapore to create Vision, Goals and Action and also coaching several individuals on how to succeed in their personal and professional lives.  I've been 'flying at 60,000 feet' enjoying discussing strategy, facilitating positive outcomes and focussing on what gives me passion and enjoyment:- re-energising organisations and individuals to grow, overcome their limits and achieve what they want. I've haven't been in Bali at all, but Bali has been in touch with me, as if to keep me grounded and to say 'don't forget that life isn't always straight forward and expect the unexpected.' Does this sometimes happen to you? You're making great progress in one direction and at the same time there are some diversions or distractions that call for your attention.

I had it all planned perfectly, my mother-in-law kindly offered to look after our children in Bali, while I was working in Hong Kong and she would fly to Singapore with them so that we could all be together for their school holiday. We briefed my mother-in-law on everything that could possibly happen with customs at Bali airport.  I wrote a set of specific instructions so that nothing could go wrong.  All went well until I received a harassed phone call from my mother-in-law who had been held back with my 3 daughters in a smoke filled immigration office. I tried to explain in broken English, over a crackly telephone line to the immigration official that my daughters' visas were all sorted, but he would have none of it.  My mother-in-law tried the 'I'm British' line, attempted to offer the official a financial incentive (he said he was paid enough thank you) and my 5 year old burst into tears, crying for her Mummy, all to no avail. I had no choice but to try and get in contact with our assistant in Bali who happened to be on leave and flew to a wedding in Java on this particular day.  After some frenzied texting and phoning, I managed to get in contact with her and she spoke to the official in Indonesian.  My eldest daughter re-assured her stressed Grandmother "don't worry, we've been here before with Mummy." This time, however, immigration was in the right and we were in the wrong.  The long and short of the story was that we had to pay a big fine and I was relieved to read the text from our assistant which said 'they have been released Ms Janet', as if they had just got out of jail. I was both relieved and annoyed that my hard earned money was filling the coffers of the complicated Indonesian visa system when we had been misinformed about the visa regulations.
 
While my mother-in-law had been in Bali, she had to deal with a snake with a big frog in its mouth, so big the snake couldn't slip back into it's hole. The house staff promptly killed the snake with a bamboo stick and the frog hopped off with a bit of a wobble and just 3 legs. My mother-in-law was further shocked that the dead snake was thrown over the hedge into the river and the blood was cleared up with a tissue. Then on the very same day, my mother-in-law had to deal with a near drowning situation.  She heard frantic shouting and screaming from the villa next door and discovered the villa staff trying to resuscitate a 3 year old boy who had fallen into the pool.  They were standing him up and rubbing a strange, brownish coloured ointment on his stomach.  Seeing that the boy had swallowed lots of water, she used sign language with the Indonesian staff to lie him in a recovery position. She told them to call 999 for an ambulance and they looked at her blankly of course, a 999 service is a luxury that doesn't exist in Bali.  Instead, our driver took the boy to hospital where they pumped out the water from his lungs. My mother-in-law is now famous in this part of the neighbourhood for having saved a boy's life.

Meanwhile, during all these strange goings on and juggling a hectic workload facilitating key strategic initiatives with multi-nationals, Bali  kept me in touch with the fundamentals of life i.e. garbage. I was trying to understand the complicated matter of why we owed 2 years outstanding garbage collection fees for our villa, when we had been quite happily paying the truck driver on a monthly basis. After many emails (I had to print off the emails in the end to understand the full story), it transpired that the truck driver thought we were giving him a tip (a pretty generous tip!). Putting my justice hat on, I informed our assistant that the driver should be sacked for such an offence. The problem was that there wasn't one driver.  There were several different drivers and amazingly they all thought that we were paying a tip.  If we didn't pay up, the truck owner threatened that he would take this issue to the Head of the Village and make sure that our rubbish wasn't collected. Not happy with this unhelpful response,  I suggested that we use another garbage collection company and was informed that companies outside of our territory were not allowed to do the pick up. Hence I was forced to capitulate and pay a negotiated downwards fee of US$50. I rationalised with myself that at least that wasn't too much money for 2 years garbage collection and there are times when a principled, justice mindset is just my own cultural bias and we have to move on rather than get distracted by these interruptions in our life.

There's an expression that says 'attention goes where energy flows.'  It's good discipline not to get consumed by things that happen to us that we were not expecting.  Instead, find a way to deal with it (in my case I used laughter), move on and direct our energy to things that are worthwhile. Later on in the week, I was pleased and relieved to read in a book called 'Obliquity', by John Kay that 'our objectives are best pursued indirectly.'  Rather than be derailed by interruptions and inconveniences that can happen in our work and life, we can still achieve our goals by continuing to pursue our sense of purpose, values and direction.

As Michael Jordan said:-

"If you run into a wall, don't turn around and give up.
Figure out how to climb it, go through it, or work around it."


Janet

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